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Deal Won — €8,640 saved

lesforce · Closed May 15

48/100

lesforce

SaaS - CRMRenewal1 round · Won

Deal closed — €8,640 saved

4 issues identified. Key concerns: 12 of 40 seats unused, price escalation with no cap. Estimated savings potential: 20% of total.

Original

€36,000

12 months

Final price

€27,360

Saved

€8,640

achieved

Closed

May 15, 2026

Deal snapshot

VendorSalesforce
Total€36,000
Term12 months
InvoiceAnnual, paid upfront
Deal TypeRenewal
Pricing ModelPer-seat, billed annually

Score breakdown

Pricing
34%
Terms
50%
Leverage
75%
Industry-standard CRM — your sales team is trained on it
Strong integration with your marketing stack and ERP
Reliable uptime and enterprise-grade security

2 red flags found

Each issue includes what to ask for and a fallback position

1
Paying for 40 seats but only 28 are active — 12 unused seatsHIGH

Each unused seat costs €75/month. 12 x €75 = €900/month = €10,800/year going to waste. Right-sizing to 32 seats (28 active + 4 buffer) costs €2,400/month instead of €3,000/month. That's €600/month saved = €7,200/year.

What to ask for

Reduce from 40 to 32 seats — €2,400/month instead of €3,000 (saves €7,200/year)

Fallback position

Reduce to 36 seats — saves €3,600/year

2
No multi-year loyalty discount after 3 years as a customerHIGH

Salesforce account executives routinely offer 8-12% discounts for multi-year renewals, especially for customers who've been on the platform 3+ years. On a right-sized €28,800/year contract, an 8% discount saves €2,304/year.

What to ask for

8% multi-year discount on 2-year renewal commitment — saves €2,304/year

Fallback position

5% discount on annual renewal — saves €1,440/year

Your negotiation playbook

What to push for, your leverage, and what to offer in return

Push For

1
Reduce from 40 to 32 seats — €2,400/month instead of €3,000 (saves €7,200/year)
2
8% loyalty discount on 2-year commit (saves €2,304/year on adjusted contract)
+
Price lock for 2-year term — no annual increase
+
Reduce auto-renew notice from 90 to 30 days

Your Leverage

3-year customer — Salesforce retention team has authority to discount
HubSpot Sales Hub and Pipedrive offer comparable features at €40-50/user/month
12 unused seats is documented proof you're over-licensed
You have 3 months before renewal — enough time to run a competitive evaluation

Can Offer

Commit to 2-year renewal for discount and price lock
Add 2 Service Cloud seats if per-seat rate comes down to €70
Participate in a customer reference or case study

Savings Impact

€7,200

Original quote

€36,000

After savings

€28,800

20% potential reduction

Must-have savings

1
Right-size from 40 to 32 seats12 seats are unused — right-sizing is the strongest lever
€7,200

Nice-to-have

+
Multi-year discount on 2-year commitment (5-8%)Salesforce AMs routinely offer 8-12% — expect 5-8% realistically
€1,800

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Negotiation rounds

R1

Round 1 — Initial analysis

Invalid Date

2 flags€36,000

Deal closed — Won

May 15 · €8,640 saved

See the full breakdown

Wins secured, timeline, shareable card

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Assumptions

•28 of 40 licensed seats are actively used based on last-login audit

•Multi-year discount of 8% based on typical Salesforce renewal negotiations

This analysis is for informational purposes only and does not constitute legal, financial, or professional advice.