1. Acceptance

By accessing or using TermLift, you agree to be bound by these Terms of Service. If you don't agree, please don't use the service. These terms apply to all users, whether you have an account or not.

2. What the Service Is

TermLift analyzes vendor quotes and contracts using AI, specifically Anthropic's Claude. Here's how it works:

• • You upload a document (quote, contract, proposal, etc.)
• • We extract text from the document
• • The extracted text is sent to the AI for analysis
• • You receive negotiation insights including red flags, savings opportunities, negotiation plans, and draft emails
• • Uploaded files are deleted after processing

3. What the Service Is NOT

4. Your Responsibilities

When using TermLift, you agree to:

• • Provide accurate account information
• • Keep your password secure
• • Only upload content you have the right to share
• • Not abuse, hack, or reverse-engineer the service
• • Not share your account credentials with others
• • Not use the service for automated bulk processing without our written permission
• • Comply with all applicable laws

5. Pricing & Payment

• • When paid plans launch, payments will be processed securely via Stripe
• • Subscriptions renew automatically until cancelled
• • You can cancel anytime from your profile
• • No refunds for partial billing periods
• • After cancellation, access continues until the end of your current billing period
• • We may change pricing with at least 30 days notice

6. Intellectual Property

7. Service Availability

TermLift is provided "as is" and "as available." We do our best to keep things running smoothly, but:

• • The service may experience downtime or bugs
• • We may add, change, or remove features at any time
• • We are not liable for outages, data loss, or service interruptions
• • We don't guarantee that the service will meet all of your requirements

8. Account Termination

• • You can close your account at any time and request deletion of your data
• • We may suspend or terminate your account if you violate these Terms or fail to pay
• • We may discontinue the service entirely with at least 30 days notice
• • Upon termination, your right to use the service ends immediately (except for access through a paid billing period you've already paid for)

9. Limitation of Liability

10. Indemnification

You agree to indemnify and hold TermLift harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the service, the content you upload, or your violation of these Terms.

11. Dispute Resolution

• • Talk to us first: If you have a dispute, contact us at hello@termlift.com and we'll try to resolve it informally within 30 days.
• • Binding arbitration: If informal resolution fails, disputes will be resolved through binding arbitration rather than in court.
• • No class actions: Disputes must be brought individually, not as part of a class action or representative proceeding.
• • Governing law: These Terms are governed by the laws of Ireland.

Note: Some jurisdictions don't allow arbitration waivers or class action waivers. In those jurisdictions, the applicable restrictions above will not apply to you, and disputes will be resolved in the courts of Ireland.

12. Changes to These Terms

We may update these Terms from time to time. For material changes, we'll notify you via email at least 14 days before they take effect. Continued use of the service after changes take effect means you accept the updated Terms.

13. General

• • Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and TermLift.
• • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• • Assignment: We may assign our rights under these Terms. You may not assign yours without our written consent.
• • No waiver: Our failure to enforce any provision is not a waiver of that provision. Any waiver must be in writing.

14. Contact