1. Acceptance

By accessing or using TermLift, you agree to be bound by these Terms of Service. If you don't agree, please don't use the service. These terms apply to all users, whether you have an account or not.

2. What the Service Is

TermLift analyses supplier quotes and contracts with AI models from third-party providers (currently Anthropic’s Claude). Here’s how it works:

• You upload a document or paste its text (a quote, contract, proposal or renewal notice)
• We extract text from the document
• The extracted text is sent to the AI for analysis
• You receive commercial guidance: a score, red flags and savings estimates, and, with the Negotiation Playbook, negotiation strategy, asks, fallback positions and draft emails
• Uploaded quote files are discarded after processing; the extracted text is kept temporarily under the retention rules in the Privacy Policy

If you ask for it, TermLift can also run the negotiation with the vendor on your behalf. That service is priced in section 5, governed by section 6 and confirmed in writing for each deal before we start.

3. What the Service Is NOT

4. Your Responsibilities

When using TermLift, you agree to:

• Provide accurate account information
• Keep your password secure
• Only upload content you have the right to share
• Not abuse, hack, or reverse-engineer the service
• Not share your account credentials with others
• Not use the service for automated bulk processing without our written permission
• Comply with all applicable laws

5. Pricing & Payment

There is no subscription. You pay per deal, and only for the steps you use.

• Prices are in euros and exclude VAT where it applies.
• The Negotiation Playbook is paid when you request it. Because it is delivered immediately, it is not refundable once delivered, except where the law says otherwise.
• During early access we provide the Negotiation Playbook free of charge, and the first Playbook on an account stays free afterwards. That does not oblige us to keep doing so.
• Card payments for the Playbook are processed by Stripe at the moment you request it; we never see or store your card number, and Stripe issues the invoice by email. Negotiation fees are invoiced by email with 30-day payment terms.
• We may change prices with at least 30 days’ notice. A change never applies to a Playbook you have already paid for, or to a negotiation already under way.

6. TermLift negotiation service

When you ask TermLift to negotiate a deal, the following applies in addition to the rest of these Terms.

Scope and authority

• We communicate with the supplier only within the scope you confirm with us in writing for that deal: the products, quantities, term, objective and walk-away position.
• TermLift does not sign contracts, accept final supplier terms, place orders or make any legally binding commitment on your behalf. Everything we negotiate is a proposal until you approve it. Any wider authority would need a separate written arrangement that is lawful in your jurisdiction.
• You keep final approval authority. Nothing is agreed with the supplier without your explicit approval, and you sign the contract yourself.
• We may decline a request, or stop a negotiation, if the deal is outside what we can realistically handle. If we stop before any outcome, no fee is due.

Success fee and how savings are measured

• Baseline: the supplier’s original written quote for the scope you asked us to negotiate, as recorded in TermLift when we confirm the deal.
• Savings: the difference between that baseline and the final signed price for the same scope and the same term. Where the term changes, both sides are compared on an annualised basis.
• Not counted as savings unless we agree it in writing for that deal: reductions that come from a smaller scope, fewer seats or units, or removed products and services; credits, free months and other non-cash concessions; and taxes.
• Multi-year deals: savings are measured over the committed term confirmed in the deal agreement, not extrapolated beyond it.
• The fee is 20% of the savings so measured, with a €500 minimum, invoiced once the contract is signed. If the measured savings are zero, no fee is due.
• Because every deal differs, the exact baseline, scope and any agreed exceptions are confirmed in a short written deal agreement (an email is enough) before we start. That deal agreement prevails over this section if they conflict.

7. Your materials and confidentiality

Quotes, contracts and negotiation details often contain confidential commercial information. We use them only to provide the service you asked for, and we share them only with the service providers named in the Privacy Policy and, for the negotiation service, with the supplier to the extent the negotiation needs.

Our providers process your data under their own terms, and we are not a party to any confidentiality agreement between you and your supplier. Do not upload documents you are not allowed to share with a third-party service. The Security page describes exactly how files and text are handled, including what we have not done yet.

8. Intellectual Property

Your Content

You own what you upload. By using the service, you grant us a limited license to process your content to provide the analysis and, where you ask for it, the negotiation service, and to derive de-identified pricing benchmarks from the outcomes of closed deals as described in the Privacy Policy. We don't claim ownership of your documents.

Our Content

TermLift's interface, branding, design, and proprietary prompts are our property. You may not copy, modify, or redistribute them.

AI Outputs

You may use the analyses, playbooks and emails TermLift generates for your own business, including sharing them with your supplier. We do not claim ownership of outputs generated from your materials; we may generate similar outputs for other customers. Outputs are AI-generated commercial guidance, not professional advice, and you rely on them at your own discretion.

9. Service Availability

TermLift is provided "as is" and "as available." We do our best to keep things running smoothly, but:

• The service may experience downtime or bugs
• We may add, change, or remove features at any time
• We are not liable for outages, data loss, or service interruptions
• We don't guarantee that the service will meet all of your requirements

10. Account Termination

• You can close your account at any time and request deletion of your data
• We may suspend or terminate your account if you violate these Terms or do not pay an invoice
• We may discontinue the service entirely with at least 30 days notice
• On termination your right to use the service ends immediately. Export anything you need before deleting your account: deletion is immediate and permanent

11. Limitation of Liability

To the maximum extent permitted by law:

• TermLift is not liable for business losses, lost deals, or missed savings opportunities.
• TermLift is not liable for errors, omissions, or inaccuracies in AI-generated analysis.
• Our total liability for any deal is limited to the fees you have paid us for that deal, and in aggregate to the amount you have paid us in the 12 months before the claim.
• TermLift is not liable for the actions or failures of third-party services (Anthropic, Supabase, Vercel and similar).
• Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify and hold TermLift harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the service, the content you upload, or your violation of these Terms.

13. Dispute Resolution

• Talk to us first: If you have a dispute, contact us at hello@termlift.com and we'll try to resolve it informally within 30 days.
• Binding arbitration: If informal resolution fails, disputes will be resolved through binding arbitration rather than in court.
• No class actions: Disputes must be brought individually, not as part of a class action or representative proceeding.
• Governing law: These Terms are governed by the laws of Ireland.

Note: Some jurisdictions don't allow arbitration waivers or class action waivers. In those jurisdictions, the applicable restrictions above will not apply to you, and disputes will be resolved in the courts of Ireland.

14. Changes to These Terms

We may update these Terms from time to time. For material changes, we'll notify you via email at least 14 days before they take effect. Continued use of the service after changes take effect means you accept the updated Terms.

15. General

• Entire agreement: These Terms, together with our Privacy Policy and any written deal agreement for the negotiation service, constitute the entire agreement between you and TermLift.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• Assignment: We may assign our rights under these Terms. You may not assign yours without our written consent.
• No waiver: Our failure to enforce any provision is not a waiver of that provision. Any waiver must be in writing.

16. Contact

Questions about these Terms? Reach out to us at hello@termlift.com